The service report filename is generated by taking a template from the system setting Service_Report_Name and replacing specific placeholders.
The available options are:
• *SRN* - Service Report Name.
• *SRID* - Service Report ID. This is the unique numeric identifier for this specific instance of the report.
• *SITE_PROPERTY_ID* - The unique Property ID associated with the site location in the database.
• *SITE_BUILDING_NAME* - The name of the building where the service was performed (e.g., "Skyline Apartments").
• *YYYY* - The current Year in 4-digit format (e.g., 2024).
• *MMM* - The current Month in short-text format (e.g., "Oct").
• *DD* - The current Day of the month in 2-digit format (e.g., 25).
• *VISIT_YYYY* - The visit Year in 4-digit format.
• *VISIT_MMM* - The visit Month in short-text format.
• *VISIT_DD* - The visit Day of month in 2-digit format.
The file name cannot be too long as it can’t be more than 100 characters.
The file name must be unique so having the service report ID *SRID* is highly recommended. If the file name is not unique it will cause problems overwriting other files.
Example:
If your Service_Report_Name setting is: ServiceReport_*SITE_BUILDING_NAME*_*SRID*_*DD**MMM**YYYY*
It would result in a filename like: ServiceReport_SkylineApartments_12345_25Oct2024
Updated: 4 June 2026