This system setting called "Allow service declined customers" allows self-recurring visits for customers who have a "Service Declined" credit term to run. In other words, when this setting is off, the system will block self-recurring visits for customers who should not receive further service.
To change this, go to Administration > Advanced Settings > Scheduling & Services Management > Self Recurring
Default value: On
Name: selfrecurring_allow_ser_decl
Updated: 21 July 2025