The Start Time Comparison Report is a performance monitoring tool designed to help dispatchers and managers analyze technician punctuality and job efficiency.
This report highlights the discrepancy between when a job was scheduled (Booked Time) and when the technician actually started the job (via the mobile app). Additionally, it compares the estimated time allocated for the specific services against the actual time the technician spent on-site.
How to Access
- Navigate to the Reports on the main menu.
- Select Start Time Comparison.
Report Features
Punctuality Check (Minutes Difference)
This column shows the time difference between the Time Booked and the Actual Start time logged by the technician.
- Green Numbers (Negative): The technician started early (e.g., -10 means they started 10 minutes before the scheduled time).
- Red Numbers (Positive): The technician started late (e.g., 15 means they started 15 minutes after the scheduled time).
Efficiency Check (Allocated vs. Actual Time)
The report allows you to audit labor hours by comparing:
- Total Actual Time: The total minutes the technician spent on the job (calculated from Actual Start to Actual End).
- Total Allocated Time: The sum of the expected time for all services added to the job.
- Example: If a job has 2 services evaluated at 30 minutes each, the Allocated Time is 60 minutes. If the technician finishes in 45 minutes, they are working efficiently.
How to Run the Report
Use the filter bar at the top of the screen to narrow down your results:
- Technician: Select a specific technician to view their individual performance, or select "All" for a team overview.
- Company: Filter by customer company if required.
- Start / End Date: Select the date range you wish to analyze.
- Go: Click the Go button images/button_go.gif to generate the report.
Understanding the Columns
- Technician - The name of the technician and the Job Type.
- Service Address - The location of the job.
- Time Booked - The time the job was scheduled in the calendar.
- Minutes Difference - The gap between the scheduled time and the moment the technician clicked "Start Job" on the mobile app.
- Travel Time - Timestamps for when the technician started and ended travel.
- Actual Time - Timestamps for when the technician started the job on-site and when they completed it.
- Total Actual Time - The total duration (in minutes) spent working on the job.
- Total Allocated Time - The estimated duration (in minutes) based on the services listed.
Exporting Data
To perform further analysis in Excel:
- Click the Export icon images/icon_xl.gif (or the text "Export").
- A CSV file named StartTimeComparison.csv will download containing all the data currently visible in the report.
Updated: 4 February 2026