Storage Space

When files are generated or uploaded, they take up space. Over time this can accumulate and cause it to hit your storage space limit. The system will display a warning message when your available storage space is over 80% full and over again at 95% full. Please act before it is 100% full as no more files can be uploaded.

To find out what is using up the space, go to “Report” and click on to “Storage Space” under the heading System Reports. This report shows you what is using up the space. Most commonly its JPG photos and PDF file in customer folders related to old job.


Solutions

There are a few solutions to pick from depending on your company policy:

  • Manually download and delete: Using “Customer Files Report” under Reports you can select multiple files per page and then click “Download” which will create a zip file of all the files you selected and then download it locally to your computer. After the zip files has downloaded you can then delete those same selected files. Business normally don’t need customer files online after 12 months so deleting files that are older than 12 months is a good idea.
  • Mass download and zip: Request from support a complete zip file with all PDF files or JPG photos older than a particular date. Instead of downloading thousand of files slowly page by page using option 1 you can request a complete zip file. After the zip file has been downloaded locally and you have checked it, you can now request all old files before a selected date to be deleted from your system. The “Storage Space” report is useful in identifying what type of files (JPG, PDF, DOC) are taking up the majority of the space.
    To organise this the account holder needs to emailed nexus support requesting the files from a selected date and type be zipped and deleted.
  • Upgrade storage space: You can add on additional file storage space in 10 GB or 100 GB blocks. Prices for storage add-ons can be found at https://www.nexusservicemanager.com.au/optional-services.aspx
    To organise this the account holder needs to emailed nexus support requesting either a 10 GB or 100 GB block be added to the account.

Why are there storage limits

To provide a safe a secure cloud environment storage limits are set to keep the system operating at optimal speed and reliability without interruption. This is also important when allocation the correct amount of server resources to each system. Each GB of data on a live system is automatically backed up and archived for 15 days and then again, each month for 12 months so there are up to 27 copies of that 1 GB of storage.

Please note there are no database size limits, all systems have unlimited customer records and job records.

Updated: 24 May 2024

Support telephone: 02 9521 4052

Nexus Service Manager is developed by Nexus Digital Technology PTY LTD.